Frequently Asked Questions:

 

WHEN WILL MY ORDER SHIP?

We ship orders from our workshop Monday through Friday. Orders placed are usually shipped from our workshop within 1-3 business days (M-F) of purchase, unless otherwise noted.  For more info check out our Shipping and Productions Policy Here 

HOW WILL MY ORDER BE PACKAGED?

Your jewelry will arrive in a cute Gift boxes and ready for gift giving!

WHAT IF I NEED TO MAKE A CHANGE OR CANCEL TO MY ORDER?

All of our jewelry pieces are made-to-order here in our workshop. If you need to make a change or cancellation please contact us within 24 hours of your purchase.  please email us @ [email protected]

CAN I ADD ENGRAVING TO MY PIECE?

Yes we can pretty much add engraving to any piece. Please remember to add the “Add Engraving” listing to your order to purchase. Please leave all engraving instructions in the notes section at checkout.  If you are not sure if engraving can be added just drop us a line and we are always happy to help!

DO YOU PROVIDE WHOLESALE DISCOUNTS?

Yes we do bulk and wholesale orders! Please let us know what and how many you are looking for and we will be happy to provide you a discounted price!

WHAT IS YOUR JEWELRY MADE OF?

Our pieces are hand-crafted using a variety of high quality materials, including precious stones, 14K Gold filled, and 925 Sterling Silver and gold plated brass. Exact materials associated with each style are listed on their product detail page.

HOW SHOULD I CARE FOR MY JEWELRY?

To keep your jewelry looking it’s best, please store them when not in use. Avoid contact with moisture and liquid cosmetics; this includes lotion, sunscreen, and perfume. Items should never be worn in the shower, the pool or the ocean. Also pack jewelry carefully for travel, we recommend always storing them in your carry-on luggage.

QUALITY GUARANTEE

If your jewelry is less than perfect upon arrival, we want to know! Send a photo to [email protected], and our customer service Team will get back to you with a solution. We’re here to help Monday – Friday, 9am – 5pm (EST). We aim to respond within 24 hours. Additionally, you can always send it back for a full refund. Just let us know your are sending it back 😉

THROUGH WHAT CARRIER DO YOUR ORDERS SHIP?

All U.S. orders are shipped via USPS or FedEx

DO YOU SHIP INTERNATIONALLY?

Yes, to select countries. Prices displayed on the website are in US dollars, and are exclusive of shipping and taxes. All relevant import taxes and duties will not be included in the final purchase price.

I JUST RECEIVED MY ORDER, BUT I’D LIKE TO RETURN PART OF IT. DO YOU ACCEPT RETURNS?

Absolutely, we want to be sure you are 100% satisfies with your purchase. You can read all about our returns policy here. Please note we do not cover return shipping costs at this time.

HOW CAN I SHIP MY RETURN BACK?

Please carefully package your item in the original packaging and ship back to us. Please include a note specifying your name and order # and reason for return. We are NOT responsible for lost return packages, and recommend you insure and track your package. You are also welcome to use the shipping method of your choice. We do not offer free return shipping for orders. Please address all returns to:

CharmBrites
450 Matheson Blvd East Unit 52
Mississauga, ON
L5Z1R5

DID YOU RECEIVE MY RETURN YET?

You will receive an email confirmation from CharmBrites once your return has been processed. Please allow up to 20 days for your package to arrive and our Returns Department to refund your original form of payment.

WHAT METHODS OF PAYMENT DO YOU ACCEPT?

We accept all Major Credit Cards and PayPal.

IT LOOKS LIKE YOU CHARGED ME MULTIPLE TIMES. HELP!

Unless you received an order confirmation, we did not charge your card. If your credit card was declined, you may see pending transactions for each attempt to submit payment. The pending transaction will clear up within three to five business days, depending on your bank, and will never turn into a charge. You will always get an email confirmation when an order is successfully placed on our site. Please check your billing address before submitting the order again.

WHY WAS MY CREDIT CARD DECLINED?

Most credit cards are declined because the billing address you entered does not match the address your bank has on file. Please be sure to double check this, and if that does not work, please send us an email at [email protected]

STILL HAVE QUESTIONS?

Drop us a line on the Contact us page, we are always happy to help! 🙂